We are looking for a proactive and customer-focused Facilities Officer to ensure our office estate is safe, secure, compliant and well maintained. You will help create a clean, welcoming and productive working environment for colleagues, customers and visitors, while ensuring all statutory, lease, and compliance obligations are met.

This role plays a key part in delivering exceptional service, managing facilities operations efficiently, and ensuring value for money across all expenditure.

Location: Penge, SE20

Contract: 3 months initially

Payrate: £16.12 per hour PAYE

Working mode: Full time office based

Key responsibilities

• Deliver excellent customer service to colleagues, customers and visitors at all times
• Ensure sites are safe, secure and compliant, including routine health and safety checks, fire alarms, evacuation drills and audits
• Track and manage site budgets, raise purchase orders and process invoices
• Act as first point of contact for site enquiries, providing a professional “one stop shop” service
• Manage reception, access control, ID passes, visitor booking and deliveries
• Coordinate contractors and suppliers, ensuring issues are resolved to a satisfactory standard
• Maintain building logbooks, compliance trackers, shared drive documentation and site mailboxes
• Manage office presentation, signage, meeting rooms, kitchens, catering supplies, stationery and printers
• Monitor and report building maintenance issues and follow through to completion
• Build strong relationships with internal stakeholders and manage regular site meetings
• Support sustainability, environmental and energy-efficiency initiatives
• Respond to out-of-hours incidents when required and deputise for senior facilities colleagues as needed

About you

You will have:

• Strong interpersonal and communication skills with a genuine service-led approach
• Confidence dealing with a wide range of stakeholders in a professional and diplomatic manner
• Good IT skills, including Microsoft Excel, Word and PowerPoint
• Knowledge of video-conferencing and audio-visual equipment
• A methodical, organised approach with excellent attention to detail
• Strong literacy and numeracy skills
• Previous facilities management experience is desirable but not essential for the right candidate