Neighbourhood OfficerLocation: KentSalary: Up to £41,000About the Role

We are seeking a proactive and customer-focused Neighbourhood Officer to deliver high-quality housing management services across a defined patch of social housing.

In this role, you will be responsible for managing tenancies and neighbourhoods, building strong relationships with residents, and ensuring communities are safe, well-maintained, and thriving. You will play a key role in supporting residents, resolving tenancy issues, and contributing to sustainable tenancies and positive neighbourhood outcomes.

This is a varied, frontline role requiring a balance of customer service, tenancy enforcement, partnership working, and problem-solving.

Key ResponsibilitiesTenancy & Neighbourhood Management

• Proactively manage a portfolio of social housing tenancies and neighbourhoods
• Conduct tenancy audits, estate inspections, and regular resident visits
• Support residents to sustain tenancies and access appropriate services
• Lead on tenancy breaches, including anti-social behaviour and low-level disputes
• Initiate legal action where required (e.g. Notices, documentation, case preparation)
• Manage void processes including pre-termination visits and new tenancy sign-ups

Customer Engagement & Community Support

• Build strong, professional relationships with residents and stakeholders
• Provide housing advice (e.g. transfers, tenancy rights, succession)
• Identify vulnerable residents and coordinate support with partner agencies
• Respond to enquiries, complaints, and correspondence in a timely manner
• Promote digital services and support customers to access online platforms

Partnership & Stakeholder Working

• Work collaboratively with internal teams and external agencies
• Address neighbourhood issues such as anti-social behaviour, safeguarding concerns, and community tensions
• Support coordinated responses to incidents and emergencies

Service Delivery & Performance

• Deliver services in line with agreed KPIs and organisational targets
• Ensure high standards of customer satisfaction and service quality
• Maintain accurate case records and ensure compliance with data governance requirements
• Contribute to service improvements and a positive complaints culture

Health, Safety & Compliance

• Monitor communal areas and report health and safety concerns
• Ensure compliance with housing legislation, policies, and procedures
• Stay up to date with sector changes and best practice

About YouEssential Skills & Experience

• Experience working in a housing or tenancy management environment
• Good understanding of housing legislation and tenancy law
• Strong customer service skills with a focus on resident outcomes
• Experience handling complaints and challenging situations
• Excellent communication and interpersonal skills
• Ability to manage a varied workload, prioritise tasks, and meet deadlines
• Strong problem-solving skills and attention to detail
• Proficient in Microsoft Office and case management systems

Personal Attributes

• Empathetic, resilient, and solution-focused
• Confident in handling sensitive or complex situations
• Committed to equality, diversity, and inclusion
• Able to work independently and as part of a team

Desirable

• Experience preparing legal cases and attending court
• Housing qualification (e.g. CIH Level 2/3) or willingness to work towards one

Additional Information

• Field-based role with regular travel across your designated patch
• Requirement to conduct home visits and estate inspections
• Flexibility may be required to meet service needs

Why Apply?

• Opportunity to make a tangible impact in local communities
• Diverse and rewarding frontline housing role
• Supportive team environment with professional development opportunities