Job Overview: Looking after a key client taking calls from tenants regarding maintenance problems/issues and arranging an engineer to attend the property within set service level agreements.

You will have experience working within a customer centred environment, displaying team work - yet capable of lone working when needed. You will be self-motivated, have good communication and negotiation skills, be highly organised and enjoy a busy working environment with no day the same. You must be first class organiser and a common-sense thinker!

Hours: Office based Monday - Friday / 9.00am - 5:30pm with 30 mins for lunch.

Location: Head Office in Milton Keynes (Stony Stratford)

Benefits: 25 days paid holiday (exc. Bank holidays), Birthday Day-off, government pension scheme (NEST), overtime available, free parking, team building days/nights out. Bonuses subject to business and personal performance. Rota for extra day off every few weeks.

Main Role: Facilities Management

You will be reliable and flexible and have a positive approach to work.

Full training on their system will be delivered, during induction.

Duties include but are not limited to the following;

• Taking maintenance calls from tenants and operatives (by email and over the phone) You must have a good telephone manner.
• Organising the maintenance work to be carried out
• Ability to prioritise different repair/maintenance works (from replacing a loo seat to managing the installation of a new roof!)
• Dealing with contractors, obtaining quotes for larger projects that need to be carried out and issuing purchase orders
• Maintaining records on our bespoke in-house database
• Typing, amending and updating various reports
• Check and maintain Outlook client Inboxes
• Process contractor and client invoices
• Building a rapport with people, clients and contractors at all levels
• Attending to queries should they arise with a good sense of problem solving
• General admin support

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.