Customer Advisor

• Salary: £13.00 per hour plus benefits
• Type of work: Permanent
• Location: Glasgow

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About the role

We're recruiting for an enthusiastic Customer Advisor to work at our Car & Van Rental Business Centre at Kilbirnie Street, Glasgow.

We offer:

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Opportunities for training and progression
• …and much more

Hours

Full time: Monday - Friday 42.5 hours per week with occasional weekends

About the role

Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level.

This responsible role in our rental business centre involves a high level of organisation - and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.

Day-to-day duties

• Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
• Placing and amending bookings.
• Carrying out follow-up calls and emails for existing bookings.
• Taking payments and processing banking.
• Using different booking platforms.
• Updating our systems on a regular basis.

Essential skills

• A high level of accuracy and ability to multi-task.
• Excellent interpersonal skills, in person and over the phone.
• The ability to work well under pressure.
• A proactive and flexible attitude.
• The ability to work well as part of a team.
• Good computer literacy and accurate keyboard skills.
• Highly motivated and committed to delivering outstanding customer service.
• Ability to meet deadlines and hit departmental targets.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

Discount on new and used vehiclesContributory pension schemePrivate medical insuranceLife assurance

• Help & Support
• Careers
• Sell my car
• Book a Service
• Used Cars
• Parts & Accessories

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• Europe's largest independent car retailer
• 70 years' experience in the industry
• Dealer Group of the Year 2023