Head of Operations

Location: Bromsgrove (Office-based with UK travel)
Type: Full-time, Permanent
Salary: £60,000 – £65,000 + bonus + benefits

About the Business

Our client is an ethically driven, community-focused retail and hospitality business with a growing UK footprint. Built on strong values around sustainability, responsible sourcing, and customer experience, they are known for delivering high-quality products while prioritising people, partners, and the environment.

With an expanding franchised network, ESG principles are embedded into day-to-day operations.

The Opportunity

A key senior leadership role for a commercially focused Head of Operations to take ownership of performance, governance, and scalability across the UK estate.

Reporting to the executive team, you will define and deliver operational strategy, ensuring sites run safely, efficiently, and in line with brand standards. This role combines strategic influence with hands-on leadership.

Key Responsibilities

Operations & Performance

• Deliver the UK operational strategy aligned to growth plans
• Drive consistency, quality, and profitability
• Implement KPIs, performance frameworks, and accountability
• Ensure compliance with H&S, food safety, and regulations

Franchise & Stakeholder Management

• Lead relationships with franchise partners and stakeholders
• Drive performance and accountability
• Support new openings and operational readiness

Supply Chain & Commercial

• Oversee supply chain strategy for efficiency and scalability
• Balance cost, quality, and sustainability with suppliers
• Influence pricing, margins, and product range
• Support rollout of campaigns and seasonal initiatives

People & Culture

• Lead and develop the operations function
• Build capability across site teams
• Embed a high-performance, values-led culture

Insight & Strategy

• Own reporting and performance analysis
• Use P&L data to guide decisions
• Contribute to growth and investment strategy

About You

• Senior operations experience in multi-site hospitality, retail, or franchise environments
• Strong commercial and P&L understanding
• Experience in supply chain and product strategy
• Influential leader with a hands-on approach
• Proven ability to scale operations while maintaining standards

What’s on Offer

• £60,000 – £65,000 DOE + bonus
• Senior leadership exposure and autonomy
• Opportunity to shape a growing national business
• People-first, values-driven culture

Why Join?

A chance to play a key role in a growing, purpose-led organisation where sustainability and commercial success go hand in hand.