High Net Worth / Private Clients Loss Adjuster

Overview -

As a High Net Worth / Private Clients Loss Adjuster, you will be responsible for managing and assessing insurance claims for high net worth individuals and private clients. This includes complex and high-value property claims, ensuring fair, accurate, and timely settlement outcomes.

You will work closely with clients, insurers, contractors, and other stakeholders, providing a high level of technical expertise and customer service throughout the claims process.

Key Responsibilities -

Claims Handling & Assessment

• Manage and assess high-value insurance claims including property damage, liability, and other insured perils
• Ensure accurate evaluation of policy cover and claim validity

Investigation & Reporting

• Carry out detailed investigations into the cause and extent of loss
• Gather evidence including photographs, statements, estimates, and supporting documentation
• Prepare clear, detailed reports outlining findings and recommendations

Client & Stakeholder Management

• Act as the main point of contact for clients throughout the claims process
• Communicate clearly and professionally with policyholders, insurers, contractors, and third parties
• Provide guidance and reassurance throughout the lifecycle of the claim

Negotiation & Settlement

• Negotiate effectively with insurers, suppliers, and contractors
• Ensure fair and appropriate settlement of claims in line with policy terms
• Drive timely resolution of claims

Technical & Compliance

• Interpret insurance policies to determine coverage and limitations
• Ensure compliance with relevant regulations, industry standards, and internal procedures
• Identify risk exposures and provide loss prevention recommendations where appropriate

What We’re Looking For -

• Bachelor’s degree in insurance, finance, business, or similar (desirable)
• Minimum 5 years’ experience in loss adjusting or property claims handling (domestic and commercial)
• Experience within High Net Worth / Private Client claims is highly desirable
• Strong understanding of insurance principles and policy wording
• Excellent analytical, negotiation, and problem-solving skills
• Strong communication and client relationship skills
• Cert CII and/or Cert CILA minimum (Dip CILA preferred)
• Strong attention to detail with the ability to manage multiple cases
• Confident using claims management systems and IT tools
• Full UK driving licence (clean)

What’s on Offer

• Opportunity to work on high-value, complex private client claims
• Exposure to a prestigious and specialist market
• Supportive and professional working environment
• Strong technical backing and experienced team support
• Career development within a specialist adjusting division