Customer Service Administrator

• Annual Salary: 23.5 - 30K 
• Location: Peterborough
• Job Type: Full-time / 9-5 

This role offers the opportunity to provide essential administrative support within the Customer Services Department, ensuring effective communication and operational efficiency. 

Day-to-day of the role:

• Act as a role model in delivering exceptional customer service, consistently demonstrating positive behaviour and professional engagement with customers.
• Handle all internal customer calls and inquiries regarding pricing, product issues, delivery times, etc., ensuring clear and professional communication.
• Perform data entry and process orders accurately 
• Collaborate with various departments to meet the objectives of the Customer Service Department.
• Manage escalations of complaints and ensure all administrative and reporting requirements are met according to company policies and within agreed timeframes.
• Maintain departmental filing and ensure compliance with the company’s health and safety policy.
• Continuously seek feedback on performance and identify opportunities for improvement in customer engagement and operational processes.

Required Skills & Qualifications:

• Previous experience in a fast-paced Customer Service environment.
• Strong interpersonal and relationship-building skills, with a proven ability to work collaboratively and independently.
• Experience in the housebuilding industry is advantageous.
• High competency in Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to remain calm and resilient in challenging situations.

Benefits:

• Competitive salary and benefits package including retail discounts, life insurance, private healthcare, and a quality pension scheme with company contributions.
• Access to a discounted house purchase scheme, car leasing options, and share plans.
• Flexible benefits to suit your needs, such as buying extra annual leave.
• Industry-leading training and development opportunities to foster career growth.