We’re working with a well-established and fast-growing insurance business operating within a high-performance, merit-based environment where individuals are genuinely recognised for taking ownership, delivering strong client outcomes, and going above and beyond in service delivery. With a strong reputation across the UK insurance market and a collaborative, empowered structure, the business continues to invest in its claims capability as part of ongoing growth.

They are now looking to appoint a Commercial Claims Handler into their Burnley office, offering a genuine opportunity for someone to take ownership of a varied caseload across commercial claims and develop long-term within a supportive and performance-driven team.

This is a hands-on role where you will be trusted to manage relationships, influence outcomes, and provide a high standard of technical and client service across a range of commercial lines.

Responsibilities:

• Act as the main point of contact for general and strategic claims matters, ensuring clear and effective communication with clients and stakeholders.
• Manage claims across Liability, Property, and Motor exposures, delivering a high standard of service from notification through to settlement.
• Provide a proactive, value-led claims service, identifying opportunities to improve client outcomes and service delivery.
• Build a strong understanding of client operations, risk exposures, and claims handling requirements.
• Analyse claims data and produce detailed reports, including commentary, summaries, and insight for clients.
• Deliver end-to-end claims management in line with internal processes, standards, and compliance requirements.

What we are looking for:

• Experience within commercial claims, ideally across Liability, Property, and Motor.
• Motor claims experience will also be considered.
• Background within either a broker or insurer environment.
• Strong communication skills with the ability to influence stakeholders at all levels.
• Good analytical ability with confidence interpreting data and producing client-facing insights.
• A proactive mindset with a strong focus on ownership, service delivery, and continuous development.

Benefits of the Commercial Claims Handler role:

• Salary up to £35,000 depending on experience.
• Contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of company-funded and voluntary benefits.
• Support for professional development, training, and qualifications.
• Participation in long-term equity and savings schemes.

This is an excellent opportunity to join a business that operates with a strong performance culture, where accountability, development, and progression are actively supported, and where individuals are given the platform to build a long-term career in insurance.

For further information please contact one of our specialist consultants and quote job reference NJR16607.