Davies Group are looking for a Team Manager to join our FNOL team based in Stoke-on-Trent.
What will your day look like:
Be responsible for the daily delivery of a range of key service metrics and KPI’s depending on each client requirement ensuring delivery on time and quality
Maintaining agile alignment of resource including but not restricted to management of telephony, payments, post, claims and diary tasks
Be responsible for the capacity tracking and requirements of your team
Create , store and update client specific scheme procedures to ensure accurate information is retained at all times
Input to operational matters in relation to external client MI
Escalation point for day to day Client Issues and Queries
Lead and develop team members within your area including continuous conversations and PDR process
Undertaking oversight of your teams thrive and compulsory training to ensure the team remain compliant
Attend client operational meetings ( expectation of 1 scheduled meeting per month)
Be an active and engaging member of the divisional management community to share best practice, collaborate and create an inclusive and positive working environment
Knowledge and Abilities:
Proven management experience at a mid-senior level
Property Claims experience, ideally within a claims management capacity but will consider those from an Insurance sales, broker or Insurance customer service background
Experience of external stakeholder management or working as an outsourced partner
The confidence to act with autonomy to understand and resolve issues presented by operational challenges and client needs
A sound understanding of both the creation and analysis of MI reports within Microsoft excel
An ability to understand the needs of our clients and desire to work towards continuously improving our delivery of those including but not limited to indemnity spend, fraud capture
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan