Location: Home Based

Travel Required: Occasional travel to London and Manchester offices for training and meetings

Overview

We are currently seeking an experienced Personal Injury Motor Claims Handler to join a growing and supportive team.

This role will involve managing a portfolio of motor personal injury claims from first notification through to settlement. You will be responsible for investigating liability, assessing the validity of claims, identifying potential fraud indicators, and delivering excellent customer service throughout the claims journey.

The successful candidate will have experience handling claims through the MOJ and OIC portals and will be confident managing claims independently.

Key Responsibilities

Managing motor personal injury claims from inception to settlement

Investigating liability and assessing the validity of claims

Handling claims via the MOJ and OIC portals

Managing Stage 2 and Stage 3 packs

Reviewing medical evidence and reports

Negotiating settlements and credit hire claims

Liaising with customers, solicitors, medical professionals, engineers and other relevant parties

Identifying potential fraudulent activity

Maintaining accurate records and diary management throughout the claims lifecycle

Requirements

• Minimum 1–2 years’ experience handling personal injury motor claims
• Strong working knowledge of the MOJ Portal and OIC process
• Experience managing claims through to settlement and litigation
• Understanding of liability investigations and injury valuation
• Ability to interpret medical reports and supporting documentation
• Excellent communication and organisational skills
• Ability to manage a busy caseload independently

What’s on Offer

• Home-based working
• Supportive and collaborative team environment
• Opportunity for further development and progression
• Competitive salary and benefits package