Are you highly organised, detail-oriented, and ready to play a key role in supporting our dynamic motor claims handling teams? We're looking for a proactive Pre-Litigation File Handling Assistant to help streamline processes and ensure the smooth management of pre-litigation motor claims. This is a fantastic opportunity to contribute to a fast-paced legal environment, gain valuable experience, and be part of a collaborative team that values precision and efficiency. 

The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit motor claims handling teams. 

• To pro-actively assist the pre-lit teams with a variety of tasks including:
  • Monitoring inboxes
  • Completing new claim actions 
  • Assisting in reviewing of validate reports
  • Reviewing and updating MI 
  • Monitor OIC and MOJ Portal claims
  • Undertaking MIAFTR & HPI checks 
  • Undertaking appropriate additional tasks provided by the Team Leader/DBUD
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• To actively manage a caseload of low value cases, liaising with clients, insurers and other relevant parties to ensure these cases are handled by the relevant parties.
• Ensure quality service standards and productivity levels are maintained to a high standard 

• 12 months relevant admin / claims support experience 
• Excellent attention to detail
• Strong organisational skills
• Good communication & telephone skills
• Able to use Excel
• Excellent client care and customer service skills
• Ability to manage volume workload via task management
• Ability to work as a team and independently 

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation