Temporary Customer Service Administrator
Industry: Logistics & Distribution
Location: Maidstone, Kent

Pay Rate: £13.50 – £15.00 per hour
Annual Equivalent: £26,300 – £29,250 (based on 37.5 hours)

Contract: Temporary – ongoing
Start: Immediate
Working Pattern: Monday to Friday, 08:30 – 17:00 (37.5 hours per week)
Right to Work in the UK required

The Role

An established logistics operation based in Maidstone is seeking a reliable and organised Customer Service Administrator to support a busy transport and fulfilment team during a period of high demand. This is a hands-on, fast-paced role suited to someone who enjoys problem-solving and customer interaction.

Key Responsibilities

• Acting as the first point of contact for customers via phone and email
• Processing delivery orders and updating internal systems
• Liaising with drivers, warehouses and internal planners
• Investigating delivery queries and resolving issues promptly
• Maintaining accurate records and customer notes
• Supporting the wider admin team with ad-hoc duties

Requirements

• Previous customer service or administration experience
• Strong communication skills and a confident telephone manner
• Good IT skills (MS Outlook, Excel and internal systems)
• Ability to work under pressure and manage competing priorities
• Logistics or transport experience advantageous but not essential

Benefits

• Weekly pay
• Free on-site parking
• Modern office environment
• Supportive team and structured handover
• Opportunity for contract extension