The Company:

• A growing and well-respected Financial Services organisation
• Works with a wide range of employers to support employees in improving their financial futures
• A collaborative, supportive environment with a strong focus on service quality and continuous improvement

The Benefits:

• Competitive salary and benefits package
• Generous and uncapped bonuses
• Impressive City Centre Offices
• Fantastic company culture
• Clear opportunities for progression as the business continues to grow

The Role:

• Act as the main contact for a large group of corporate clients in the public sector ensuring a high standard of ongoing support
• Monitor account performance and use data to guide decisions and improvements
• Identify ways to increase service usage and add value within existing accounts
• Organise and lead regular check-ins with clients to review progress and future needs
• Support and guide junior team members to maintain consistent service quality
• Ensure all client activity is delivered in line with agreed expectations and timelines
• Plan and oversee projects from initial concept through to completion
• Address client concerns promptly and manage any issues through to resolution
• Keep CRM systems and records accurate and up to date
• Contribute to generating interest in services and increasing client engagement

The Ideal Candidate:

• Previous experience managing business clients
• Strong communication skills with the ability to influence and build trust
• A track record of maintaining positive client relationships over time
• Comfortable working towards targets or performance goals
• Familiar with CRM platforms such as Salesforce or similar systems
• Understanding of the Financial Services sector is an advantage

Apply now for more information!