Motor Claims Handler – FNOL & Accidental Damage

Job Title: Motor Claims Handler – FNOL & Accidental Damage

Location: Bolton

Salary: £24,000 – £30,000 depending on experience

Job Type: Permanent, Full-Time

Hours: Monday to Friday, 9am – 5pm, 35 hours per week

Working Pattern: Hybrid and flexible working options available

Motor Claims Handler – FNOL & Accidental Damage

Are you an experienced Motor Claims Handler looking for a role with proper work-life balance, long-term development and a supportive team around you?

We’re recruiting for a Motor Claims Handler to join a growing insurance team in Bolton, handling First Notification of Loss and Accidental Damage claims from initial contact through to resolution.

This is a great opportunity for someone who enjoys speaking with customers, getting the details right and keeping claims moving smoothly. You’ll be joining a business that offers sociable hours, support with industry qualifications and genuine career progression.

What you’ll be doing

As a Motor Claims Handler, you’ll manage a varied caseload of FNOL and Accidental Damage claims. You’ll be the person customers rely on at the start of the claims process, so clear communication and a calm, organised approach are key.

Your role will include:

• Handling First Notification of Loss motor claims
• Gathering accurate claim details and setting clear expectations
• Managing Accidental Damage claims from start to finish
• Liaising with policyholders, repairers, engineers and third parties
• Checking policy cover and progressing claims in line with procedures
• Keeping customers updated throughout the claim journey
• Using claims systems to record clear and accurate notes
• Identifying any fraud indicators or concerns and escalating where needed
• Working closely with colleagues to deliver fair and efficient outcomes

What we’re looking for

We’re looking for someone with motor claims experience who is confident managing cases, speaking with customers and working accurately in a busy environment.

You’ll need:

• Experience in motor claims, ideally FNOL, Accidental Damage or similar
• Good customer service and communication skills
• Strong attention to detail
• Confidence using computer systems
• The ability to manage your own workload
• A positive, team-focused approach
• GCSE English and Maths at Grade C/4 or above, or equivalent

It would also be useful if you are working towards a CII qualification, although full support is available.

What’s on offer

• Salary from £24,000 to £30,000 depending on experience
• Monday to Friday hours, 9am – 5pm
• 35-hour working week
• Hybrid and flexible working options available
• Free on-site parking
• Performance bonuses and cash rewards
• Birthday day off
• Seasonal shopping half-day
• Holiday allowance increasing with service
• Holiday buy/sell scheme
• Contributory pension
• Support with CII and other industry qualifications
• Casual dress and branded clothing allowance
• Cycle-to-work scheme
• Staff discounts and social events
• On-site mental health and first aid support
• Supportive team culture with clear development routes

Location

The role is based in Bolton and is easily commutable from Bury, Manchester, Wigan, Salford, Blackburn and the surrounding areas. Free parking is available on-site.

Apply now

If you’re an experienced Motor Claims Handler looking for a fresh opportunity with sociable hours, strong benefits and real career support, apply today.