Customer Analytics Manager (Contract)

£500 per day (Inside IR35)

3-month Contract

London

Hybrid - 2 days in the office

This is a short-term contract opportunity to step into a critical gap within an established data and insights function. The assignment combines hands-on analytics with strategic insight development, shaping customer experience and go-to-market thinking during a sensitive period for the organisation.

The Company

They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting customer, brand and commercial strategy. The organisation is investing heavily in its data platforms and values insight that can be translated into clear, actionable outcomes.

The Role and Deliverables

• Role within the data and insights team, reporting into the Head of Insights.
• Develop and interpret customer and consumer insights across customer, brand and sentiment domains.
• Combine qualitative research with quantitative analysis to build a rounded view of customer behaviour.
• Deliver market share analysis and performance insight to inform go-to-market decisions.
• Produce clear, actionable recommendations for senior stakeholders.
• Contribute hands-on across projects already defined within the insights roadmap.

Your Skills & Experience

• Strong capability in SQL, with confidence working directly with large datasets.
• Proven experience using Power BI, with exposure to Tableau also beneficial.
• Background in a digitally led, customer-facing business, such as online retail, app-based or e-commerce environments.
• Ability to blend qualitative insight with quantitative analysis to tell a compelling customer story.
• Comfortable operating at manager level, providing strategic thinking while remaining hands-on.
• Experience working in fast-paced environments where confidentiality and sensitivity are required.

How to Apply

Register your interest by sending your CV to Ananya Gupta via the Apply Link on this page.