This role is central to ensuring smooth administrative operations, accurate record-keeping, and compliance with both internal procedures and external awarding body requirements. You will play a key part in managing student records, supporting assessment and quality assurance processes, and delivering a high standard of customer-focused administrative support.

About the role

As General Administrator, you will support the end-to-end administration of professional qualifications. Working closely with internal teams, you will help ensure programmes are delivered efficiently, compliantly, and with a strong focus on learner experience.

Key responsibilities

Administrative support

• Provide administrative support for CIPD, CMI and other professional qualification programmes
• Deliver clear, friendly and professional communication when responding to learner and stakeholder enquiries
• Maintain accurate student records and documentation in line with awarding body and internal requirements
• Manage enrolments, submissions, assessment tracking and related workflows
• Prepare and maintain trackers, reports and documentation using Excel and SharePoint
• Ensure all programme documentation is accurately stored and maintained

Operational support

• Support assessment processes, including submission tracking and documentation management
• Maintain records for internal quality assurance (IQA) activities and assessment sampling
• Assist with academic integrity and misconduct processes where required
• Support compliance with awarding body and internal procedures
• Liaise with internal teams to ensure smooth delivery of qualification administration

Systems and data management

• Input and maintain accurate data across systems including Moodle, Salesforce and SharePoint
• Keep student and qualification records up to date and compliant
• Produce routine reports and data summaries to support monitoring and compliance
• Ensure data is handled in line with data protection and organisational policies

Continuous improvement

• Identify opportunities to improve administrative processes
• Support the implementation of more efficient systems and workflows
• Contribute to maintaining robust processes that meet CIPD and organisational requirements

What we’re looking for

Essential

• Experience in an administrative role managing routine administrative processes
• Strong organisational skills and excellent attention to detail
• Ability to work independently and manage multiple tasks
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook
• Clear written communication skills and the ability to follow structured processes accurately

Desirable

• Experience supporting professional qualifications (CIPD, CMI or similar)
• Familiarity with virtual learning environments such as Moodle
• Experience using CRM or administrative systems such as Salesforce and SharePoint
• Understanding of quality assurance or assessment administration processes

Why join us?

• Full-time, hybrid role supporting recognised professional qualifications
• Exposure to CIPD and CMI quality assurance and compliance processes
• Opportunity to develop specialist knowledge within a professional education environment
• Supportive team and opportunities to improve systems and ways of working

If you are detail-driven, organised, and interested in supporting professional qualifications in a quality-focused environment, we’d love to hear from you.