Temporary Call Centre Agent – Temporary Role

Are you a confident communicator with a passion for customer service? We’re looking for enthusiastic Temporary Call Centre Agents to join a busy contact centre team

Location: Burgess Hill
Contract Type: Temporary
Hours: Full-time

What You’ll Be Doing:

As part of a dynamic team, you’ll be the first point of contact for customers, handling inbound calls and providing exceptional service. You’ll use our in-house CRM systems to manage queries, make bookings, and offer additional services where appropriate. You’ll also support senior-level managers and assist with various contact centre tasks.

Key Responsibilities:

• Answer incoming customer enquiries with professionalism and empathy
• Make outbound calls when required
• Listen actively and engage with customers to understand their needs
• Provide solutions in line with company policies
• Accurately log information and follow internal processes
• Perform other duties as requested by management

What We’re Looking For:

We’re seeking candidates who are organised, proactive, and able to work independently. You’ll thrive in a fast-paced environment and bring a positive attitude to every customer interaction.

Essential Skills:

• Excellent attention to detail
• Strong computer literacy
• Good listening and communication skills
• Ability to follow processes accurately

Preferred Skills:

• Experience in customer service
• Ability to work under pressure

Please apply online and Claire will be in touch