Sales Operations Specialist

Location: 160 Old Street, London

Rate: £185/day (Umbrella)

Duration: 12 months

Role Overview

We are seeking a proactive and enthusiastic Sales Operations Specialist to join a dynamic Advertising Sales division for a world-leading media organization. This team is responsible for driving global revenue across multiple high-profile platforms, reaching an upscale international audience.

The Sales Operations team acts as a vital partner to the Ad Sales department, managing the end-to-end administration of deals. This includes booking airtime, handling creative requests, generating reports, and providing ad-hoc solutions-all while maintaining a gold standard of customer service.

Key Responsibilities

• Sales Partnership: Serve as a primary partner to the Sales team, providing the support and collaboration necessary to drive commercial success.
• Query Management: Provide timely, constructive responses to internal inquiries, offering guidance and clarification to support sales objectives.
• Revenue Booking: Collaborate with Ad Sales to manage revenue bookings accurately, ensuring precision and alignment for successful airings while meeting strict deadlines.
• Financial Reconciliation: Proactively address and rectify any missed airings to ensure revenue is accurately recorded within financial systems.
• Campaign Execution: Meticulously review and execute copy instructions and orders for high-value advertisers with significant spends.
• Creative Coordination: Develop and coordinate copy instructions for internally generated creative materials.
• Global Collaboration: Partner with cross-functional global teams-including Editorial, Transmission, Legal, and Operations-to ensure accurate delivery in line with client expectations.
• Reporting & Insights: Produce and distribute daily reports to provide essential data and actionable insights for Sales leadership.
• Log Monitoring: Regularly review logs to identify and resolve potential issues for active campaigns.
• Technical Processing: Manage and process digital media according to specific technical specifications for transmission.

• Technical Proficiency: Expert knowledge of Microsoft Office products (particularly basic Excel functions and data management).
• Attention to Detail: Must be highly detail-oriented with excellent organizational skills and the ability to multitask in a fast-paced environment.
• Problem Solving: Strong analytical and problem-solving skills are essential.
• Workload Management: Proven ability to handle complex, high-volume workloads while maintaining accuracy.
• Soft Skills: A dedicated team player with exceptional communication and customer service skills.

• Familiarity with industry-specific systems such as Crossroad or Admiral.
• Prior knowledge of broadcast sales and network processes/systems.
• Previous experience handling commercial copy.