Role Profile Job Title Business Support Officer (to the Senior Management Team) Barnet Band and scale range Reports to Business Support Lead Service area Adult and Communities Post No.: Purpose of Job:

To work within a team to provide a comprehensive range of administrative and business support services including executive support for the Director, Deputy Director, Assistant Directors and other senior managers within Adult and Communities.

Business Support Officer To support the Business Support Lead and provide cover when they are absent. Key accountabilities Role Specific Responsibilities

Business Support Officer To manage a demanding and reactive workload in a responsive way to assist the Business Support Lead to meet the Senior Management Teams key objectives and external regulatory requirements.

Business Support Officer To work with the Business Support Lead to ensure the administrative and wider business needs of the Senior Managers, including Director, Assistant Directors and Heads of Service efficiently are met, including executive support.

To undertake word processing and email correspondence as required. (This may be confidential and may be complex in nature)

To receive telephone calls on behalf of Senior Managers within Adult and Communities and deal effectively with those calls with the necessary tact and sensitivity. ? To organise the effective collation and distribution of correspondence and papers to ensure that items are both received and dispatched as appropriate.

To support and manage filing systems.

Acting as the first point of key contact for Senior Managers for all internal and external contacts ensuring where possible contacts are resolved and where this is not possible they are directed/passed to the appropriate senior manager within Adult and Communities.

To open, sort and deliver post to all members of Adult and Communities Senior Management Team.

To manage the distribution and despatch of external post.

To support the Business Support Lead in the preparation of meetings and conferences.

To deal with telephone enquiries, photocopying and other administrative support as required.