Panel Support Manager

3-month contract

Inside IR35

Hybrid

Central band Scotland

Harvey Nash's public sector client is looking for a Panel Support Manager.

Key Responsibilities:

• Lead, manage, train and develop a team of panel support coordinators, ensuring consistent, high-quality administrative delivery.
• Support operational planning, including panel scheduling, resource allocation and prioritisation of applications.
• Ensure panel members receive proactive, professional administrative support before, during and after panels.
• Oversee the preparation, production and quality assurance of agendas, papers, minutes, records and correspondence.
• Drive continuous improvement of administrative systems, processes and service standards in line with a quality framework.
• Manage confidential and sensitive information in line with data protection and document control requirements.
• Support organisational responses to complaints, Freedom of Information and Data Subject Access Requests, ensuring statutory timescales are met.
• Contribute to organisation-wide projects and service improvement initiatives.
• Work flexibly and collaboratively to ensure effective operational cover at all times.

Essential Skills & Experience

• Proven line management experience (minimum two years), including absence and performance management.
• Strong leadership style with the ability to motivate, support and empower teams.
• Excellent administration skills, with experience designing, implementing and improving administrative systems and processes.
• Highly organised, with strong written and verbal communication skills adaptable to different audiences.
• Confidence working with digital tools and developing efficient, flexible ways of working.
• Experience handling confidentiality, data protection, complaints, FOI and DSARs.
• Ability to develop an understanding of trauma-informed working and build personal resilience.
• A qualification in administration or a relevant subject, a degree, or substantial equivalent experience.

Desirable:

• Knowledge of relevant legislation or guidance within a tribunal, panel or public-facing decision-making environment.
• Understanding of historical abuse, supported decision-making or survivor-focused services.

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