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Ocean Import Operator

First Choice Staff

We are working with an established agent who are looking to recruit an Ocean Import Operator.


Role involves


  • Completion of end-to-end Ocean Import forwarding activities as the individual role requires
  • Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
  • Work closely with internal and external customers
  • Focus on customer service
  • Use of Next Gen/MS office as requested
  • Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
  • Support month-end department compliance and cost control
  • Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
  • Month end department compliance
  • Customs Entries
  • Cost control
  • Assist senior forwarders, Supervisor and line manager where required
  • Ensure all reports including internal and customer specific are completed within the deadline
  • Resolve queries from customers and suppliers
  • Ensure adopt Best Practices and support rates reviews with the Operations Manager
  • Work closely with the Operations manager for Internal and external rates reviews.
  • Maintain customer relationships and participate in customer reviews and development initiatives.
  • Remain in contact with customers and suppliers to maintain relationships
  • To take part in customer reviews when required to build up visibility and relationships with customers.
  • Assist sales and management with customer development
  • Uphold company AQ standards and clean desk policy
  • Perform additional tasks as directed by supervisor or line manager.

Experience

  • Good Ocean Import start to finish experience.
  • Good Customs / CDS experience.
  • Used to dealing with all levels of customers.
  • Good communication skills both written and verbal.
  • Good IT skills.


Monday to Friday

Salary depends on experience




  • If you have not heard from us within 7 days, then you application has been unsuccessful.