We are working with an established agent who are looking to recruit an Ocean Import Operator.

Role involves

• Completion of end-to-end Ocean Import forwarding activities as the individual role requires
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
• Support month-end department compliance and cost control
• Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure adopt Best Practices and support rates reviews with the Operations Manager
• Work closely with the Operations manager for Internal and external rates reviews.
• Maintain customer relationships and participate in customer reviews and development initiatives.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Uphold company AQ standards and clean desk policy
• Perform additional tasks as directed by supervisor or line manager.

Experience

• Good Ocean Import start to finish experience.
• Good Customs / CDS experience.
• Used to dealing with all levels of customers.
• Good communication skills both written and verbal.
• Good IT skills.

Monday to Friday

Salary depends on experience

• If you have not heard from us within 7 days, then you application has been unsuccessful.