Service Delivery Manager
Job Location: Southend
Job Salary: Up to £30,000
The Role:We're looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations.You'll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams.
What You'll Be Doing:

• Coordinating and scheduling works across multiple client accounts
• Acting as a manager to the coordinators on a day-to-day basis, ensuring processes and KPIs are met.
• Acting as a key point of contact for client queries and updates
• Supporting the delivery of services in line with SLAs and KPIs
• Managing job progress, updates, and completion records (WIP)
• Producing reports and ensuring accurate data is maintained
• Assisting with invoicing and general account administration
• Liaising with engineers, suppliers, and internal teams to keep everything on track
• Handling any issues or delays and keeping clients informed

What We're Looking For:

• Experience in a facilities' coordinator, or client support role
• Strong organisational skills and attention to detail
• Confident communicator with a customer-focused approach
• Ability to juggle multiple tasks and priorities
• Good IT skills (Excel, Outlook, CRM systems ideal)
• Experience within facilities, maintenance, or service-based environments is a bonus, but not essential

Why Apply?

• Clear progression into operations roles
• Supportive and collaborative team environment
• Exposure to key clients and real responsibility from day one
• Stable, growing business with long-term opportunities

Apply Now:If you're looking for a role where you can develop your coordination and client management skills in a fast-paced environment, I'd love to hear from you.

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