Customer Service Representative

37.5 Hours per week

Monday to Friday

6 months temp with a view to a permanent role

Immediate Start

£13.13 per hour (£25602.00)

Bournemouth

Must have previous call centre experience

We’re partnering with a leading financial services organisation who are looking to add a dedicated Customer Service Representative to their team.

If you have a passion for delivering exceptional service and have experience working within a call centre and are looking for a role where your professionalism and customer-focused approach will be appreciated, please contact us.

About the Role

Our client is seeking an experienced and personable Customer Service Representative to be the first point of contact for their investors and clients. This is a varied role where no two days are the same — you’ll handle enquiries via telephone, email, and letter, ensuring every interaction meets the highest standards of care, accuracy, and professionalism.

Key Responsibilities

• Respond to investor and client enquiries promptly and in line with regulations
• Deliver a customer-centric experience that builds trust and strong relationships
• Show empathy and professionalism when resolving queries
• Meet quality, productivity, and efficiency targets
• Take ownership of customer concerns and ensure timely resolution
• Collaborate with colleagues to meet both customer and business needs

About You

• Previous customer service or administration experience (ideally in a regulated environment)
• Strong attention to detail with the ability to work accurately under pressure
• Flexible and adaptable to changing priorities
• Professional, positive, and proactive attitude
• Confident IT skills and willingness to learn new systems
• GCSEs (or equivalent) in Maths and English at grade C or above

Why This Role?

This is a fantastic opportunity to join a reputable company that truly values its people. You’ll benefit from:

• A supportive team culture
• Ongoing training and career development
• Competitive salary and benefits package

If you’re ready to take the next step in your career with a respected organisation that puts customers at the heart of everything they do, we want to hear from you.

Apply today to find out more and take the first step toward this exciting opportunity.

Job Types: Full-time, Temporary, Temp to perm

Contract length: 6 months