Spa Duty Manager (Part-Time) (3 days a week)

Location: Grays (please note: no public transport access – a driving licence and car are essential)

Salary: From £18,000 per year

About the Role

We are looking for a passionate and experienced Duty Manager to join our growing team. This is a fantastic opportunity to be part of a dynamic environment delivering a unique, world-class guest experience.

As Duty Manager, you will play a key role in the day-to-day operations of the venue. You will oversee all departments, support front-of-house operations, and ensure a seamless customer journey from arrival to departure. You will also lead and motivate the team, fostering a culture of excellence, care, and professionalism.

Working Hours

• Part-time: 3 days per week (shift-based, Monday–Sunday)
• Full flexibility required as no days are the same.

Shift patterns:

• Early: 7:00am – 4:00pm
• Mid: 8:00am – 5:00pm
• Late: 11:30am – 8:30pm
• Working 2 weekends per month (minimum 1.5 weekends off)

Benefits

• 18 days annual leave
• Employee discounts
• Discounted retreat stays and treatments
• Employee of the Month rewards
• Access to all facilities
• Complimentary meals twice weekly

Key Responsibilities

• Oversee daily operations across all departments
• Support front-of-house with reservations and guest services
• Ensure exceptional customer service standards are maintained
• Handle guest queries and resolve complaints confidently
• Lead, motivate, and support team members
• Maintain smooth operations in the absence of senior management

Skills & Experience

• Strong understanding of the hospitality or lesiure industry
• Previous supervisory or management experience
• Experience in customer-facing roles
• Confident handling complaints and problem-solving
• Good financial awareness
• Excellent organisational and decision-making skills
• Ability to work under pressure
• Proficient in IT systems, including Microsoft Office and reservation systems
• Strong written and verbal communication skills

Driving licence and own transport essential due to location.

If you would like to be considered for this position, please send your cv to Erika.