Customer Contact Centre Team Manager – Sales

Lead with Purpose. Inspire Service-Led Sales Excellence.

Are you ready to guide a high-energy customer services team?

We’re looking for a motivatedCustomer Sales Team Managerwho can champion outstanding customer experiences while driving strong consumer sales performance. 

If you're a people-first leader with a passion for delivering exceptional service while achieving sales outcomes, this is your opportunity to make a meaningful impact and help shape the future of consumer telecare.

Key Details

• Hours: 37.5 hours per week
• Shift Pattern: Flexible between 8am–8pm, Monday to Sunday
• Salary: Up to £32,000 DOE + monthly PRP
• Location: Norwich (Hybrid – minimum 3 days in office)
• Training: Full-time in office initially

What We’re Looking For

We’re seeking a dynamic and experienced leader who thrives in a fast-paced, consumer-focused environment and is passionate about delivering exceptional service while supporting customers through important care decisions.

Essential Criteria

• Leadership Experience: Proven track record managing teams in customer service, sales, or operations environments
• Sales & Retention Focus: Experience coaching teams to achieve conversion and retention targets
• Operational Excellence: Strong ability to manage day-to-day operations and improve processes
• Customer Focus: Skilled in handling challenging situations with empathy and professionalism
• Communication: Excellent verbal and written communication skills
• Technical Skills: Confident with Microsoft Office and learning new systems
• Team Management: Ability to motivate and develop high-performing teams

If this sounds like you, please apply now with your CV or email