Customer Service Advisor

£28,240

Halesowen, West Midlands

Are you passionate about supporting people and delivering outstanding service?

We're partnering with a leading engineering group at the forefront of industrial innovation and digital transformation, who are looking for a professional to join their busy Customer Service team.

Role Responsibilities

• Owning the full customer journey - from onboarding through to order delivery and beyond
• Acting as the go-to for customer queries, resolving issues quickly and confidently
• Managing orders end-to-end, keeping everything on track and delays to a minimum
• Partnering with sales to build tailored solutions, pricing and quotations
• Handling escalations, returns and claims with a calm, solutions-focused approach
• Keeping systems and CRM fully up to date with accurate customer and order data
• Supporting procurement and supplier coordination to ensure smooth delivery
• Driving customer engagement and increasing use of digital and e-commerce tools

Experience

• Previous customer service experience essential
• Experience with CRM and Erp

51539LS

INDFIR

The Portfolio Group are acting on behalf of our client in recruiting for this position.