Technical Product Owner (AI/Chatbot)
£60,000 - £65,000 + Bonus
Hybrid - Manchester x2 days a week

Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand on the chatbot, they are now hiring a Technical Product Manager to take ownership of chatbot content and significantly improve the quality of AI conversations.

What You'll Do

• Own and maintain the chatbot knowledge base end to end
• Gather content from customer service, operational and commercial teams
• Rewrite and structure content specifically for AI understanding and intent handling
• Analyse real chatbot conversations to identify gaps, errors and edge cases
• Prioritise and deliver content improvements that enhance customer experience

What We're Looking For

• Hands-on experience working with chatbots, conversational AI or NLP systems
• Strong understanding of structured content, knowledge bases and information architecture
• Comfortable breaking down complex, human-written content into machine-readable formats
• A delivery-focused product manager who enjoys practical, detail-oriented work

The Setup

• Salary up to £65,000 plus bonus
• Manchester-based role with 2 days per week in the office
• Flexible working alongside fully remote chatbot developers
• Opportunity to shape and improve a high-visibility AI product used by thousands of customers
  
  

If you're passionate about conversational AI and enjoy turning messy human content into intelligent, usable machine knowledge, this is an excellent opportunity to make a visible impact.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.