European Customer Service Representative

Location: Wrexham | Permanent | Full-time

Are you a customer-focused professional who enjoys working in a fast-paced, international environment? Do you take pride in accuracy, collaboration, and delivering a high-quality service? If so, this could be the role for you.

We're working with a global leader in advanced materials and chemical solutions, who are looking to recruit a European Customer Service Representative to join their Composite Materials team in Wrexham.

The Role

This is a key, customer-facing position where you'll take ownership of a defined European customer portfolio, acting as the main point of contact across order management, supply chain coordination, and customer performance. You'll play a vital role in ensuring smooth operations, timely delivery, and excellent customer experience.

Key Responsibilities

• Manage customer orders end-to-end, from order entry through to invoicing
• Act as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
• Maintain accurate customer and pricing data in line with contracts and agreements
• Manage customer portals, including order uploads, KPIs, and documentation
• Support complaint handling, rebates, and deductions with relevant stakeholders
• Ensure export compliance and accurate completion of shipping documentation
• Monitor customer KPIs and proactively resolve issues using data-led insights

What You'll Bring

• A commercial background (degree or relevant training preferred)
• Strong ERP experience (SAP desirable) covering order processing, pricing, and customer data
• Knowledge of export compliance, invoicing, and complaint resolution
• Experience managing complex orders and performance KPIs
• Fluency in English plus French, Spanish, or German

What's On Offer

• Salary: £32,000-£39,000 depending on experience
• Life insurance
• Generous family leave policies
• Free language courses (24 languages available)
• Additional local benefits

Why Apply?

This is an excellent opportunity to join an innovative, internationally focused organisation that values diversity, collaboration, and continuous improvement. You'll be part of a supportive team where your contribution genuinely makes a difference.

Location: Wrexham
Working pattern: Monday to Friday, full-time

If you're looking to develop your career within a global business and enjoy working at the heart of customer operations, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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