As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.
Essential Duties for the Credit Controller:
- Opening new accounts and responsible for the day-to-day management of your customer base. - Establish and maintain internal and external customer relationships at all levels in a calm and professional manner. - Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customer's attention to obtain payment of due/overdue depts. - Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction. - Resolving queries both internally and externally around outstanding invoices. - Agree, negotiate, and enforce re-payment plans. - Liaise directly with the Credit Control Manager to escalate issues with payment for 3rd party collection agencies. - Maintain customer records notifying the relevant department of changes required and logging and dealing with queries. - Managing credit limits in-line with relevant authorisations and escalate where required to the Credit Control Manager. - Ensuring processes are followed as part of the collection requirements, account reconciliation and payments. - Have a flexible approach to an ever-changing workload with the ability to prioritise.
Skills & Qualifications as Credit Controller:
- Minimum of 3 years' experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential. - Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS). - Have an excellent telephone manner. - Team player with proactive positive attitude and strong organisational skills. - A systematic approach and an eye for detail. - Ability to influence, negotiate and make judgements on need for consultation and escalation.
If you feel the above Credit Controller specification matches your professional background, click apply.