Our client is seeking an exceptional General Manager to take full ownership of a landmark London Build-to-Rent community of c.250 apartments within a characterful, period mansion block development.

This is a rare opportunity to lead a highly recognisable, design-led residential estate in a prime, leafy London location moments from major transport links, green spaces, and established neighbourhood amenities. The scheme blends character architecture with modern, professionally managed rental living - and now requires a senior leader to drive performance, culture, and resident experience.

As General Manager, you'll be the on-site figurehead and accountable owner of the asset's success. You'll lead all onsite operations, manage and develop multi-disciplinary teams, and act as the senior point of contact for stakeholders, ensuring the community is both commercially strong and exceptional to live in.

Key Responsibilities:

• Take full operational and commercial responsibility for a c.250-unit Build-to-Rent community.
• Lead, develop, and inspire onsite teams across resident services, facilities, and day-to-day operations.
• Drive resident satisfaction, engagement, retention, and community-building initiatives.
• Oversee leasing performance, operational budgets, and cost control.
• Act as the senior on-site representative to stakeholders, owning reporting, performance reviews, and future planning.
• Ensure premium service delivery aligned with institutional BTR standards.
• Own health & safety, compliance, risk management, and overall asset presentation.
• Create a strong, service-led culture where residents feel genuinely proud of where they live.

• Proven senior leadership experience within Build-to-Rent, residential operations, hospitality, or mixed-use assets.
• Experience managing large-scale estates or complex multi-team environments.
• Strong commercial mindset with confidence managing budgets and performance metrics.
• A customer-first approach matched with operational discipline.
• Calm, credible, and inspiring leadership style with excellent communication skills.