Customer Services Account Manager 

Salary: £35k

Location: Hertfordshire

An established and growing consumer products business is seeking a proactive and highly organised Customer Services Account Manager professional to join their team. This is a key role supporting a range of national, online, and international accounts, ensuring smooth order management and strong operational delivery across multiple channels.

This position would suit someone who enjoys a fast-paced environment, takes ownership of processes, and works collaboratively across teams. You will be responsible for overseeing the end-to-end order lifecycle, ensuring accuracy, efficiency, and on-time delivery.

Key Responsibilities

• Managing the full lifecycle of orders across a portfolio of customer accounts, ensuring timely and accurate delivery
• Building a clear understanding of customer requirements and ensuring expectations are consistently met
• Processing sales orders from initial placement through to fulfilment, coordinating with internal teams and third-party providers
• Acting as a primary point of contact for customer queries, including product details, documentation, and delivery timelines
• Producing regular reporting to track order progress, monitor stock levels, and highlight potential risks
• Coordinating with logistics teams to track shipments and communicate updates or delays where necessary
• Working cross-functionally with internal departments to ensure alignment and efficient operations
• Managing specific customer requirements, ensuring all costs and approvals are clearly documented
• Identifying opportunities to improve processes and enhance operational efficiency

Experience & Requirements

• Strong experience in a sales support, account support, or customer operations role within a consumer goods or similar environment
• Proven ability to manage orders across different customer types, including larger accounts and smaller independent clients
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities
• Strong communication skills, with the confidence to liaise across teams and stakeholders
• Good Excel and numerical skills
• A proactive, solutions-focused approach with a continuous improvement mindset
• Experience supporting or mentoring others is advantageous
• Able to remain calm under pressure and adapt to changing priorities