Service Desk Administrator (Temporary)

Location: Andover
Salary: £14.50 – £15 per hour
Job Type: Temporary
Working Hours: Monday to Friday, 8:30am – 5:00pm
Working Arrangement: Fully office-based

About the Role

We are currently recruiting for a Service Desk Administrator with a passion for technology to join a well-established manufacturing business based in Andover on a temporary basis.

This is an excellent opportunity for a customer-focused individual with strong administrative skills who enjoys problem-solving and working in a fast-paced environment.

Key Responsibilities

• Receive incoming calls from customers reporting faults or requesting support
• Accurately record details using the service management system
• Provide first-line troubleshooting to gather key technical information
• Manage call responses, including telephone support and scheduling engineer appointments
• Arrange preventative maintenance visits in line with customer requirements
• Ensure engineers are correctly booked on and off calls
• Raise invoices in a timely and accurate manner
• Maintain and update customer records as required

Requirements

• Proven experience in customer service and administration
• Strong IT skills, including Microsoft Office
• Interest in or knowledge of technology
• Confident in asking diagnostic questions and providing initial troubleshooting support
• Ability to work independently and use initiative
• Excellent verbal and written communication skills

Benefits

• Competitive hourly rate of £14.50 – £15
• Weekly pay (typical for temporary roles)
• Opportunity to gain experience within a reputable company
• Supportive team environment
• Possibility of the role going permanent