Customer Relationship Executive

Birmingham (Field-based – covering Birmingham and surrounding areas)

£29,000 Basic per annum + Company Car

Overview

We are currently seeking a Customer Relationship Executive to join our client’s team based in Birmingham. This is a fantastic opportunity for someone who enjoys autonomy, managing their own diary, and building strong relationships with customers in a face-to-face environment.

This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers.You’ll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business.

The Role

Key responsibilities include:

• Visiting both new and existing customers to build and maintain strong relationships
• Managing a portfolio of accounts, ensuring high levels of customer satisfaction
• Handling customer queries and resolving issues efficiently and professionally
• Negotiating contract terms to ensure continuity of business
• Working closely with internal teams to ensure customer requirements are met
• Planning and managing your own diary to maximise productivity
• Visiting customers that are difficult to engage remotely, resolving complaints and strengthening relationships
• Making confident, on-the-spot decisions to resolve challenges while protecting the company’s commercial position

Requirements

To be successful in this role, you will have:

• Full UK driving license required
• Previous experience in customer service / relations or a similar role
• Strong customer relationship and complaint resolution experience
• Excellent negotiation and problem-solving skills
• Ability to manage a busy workload using a CRM system
• Strong organisational and time management skills
• Good geographical knowledge of Birmingham and surrounding areas
• Experience working in a fast-paced environment
• Strong communication and IT skills