Our international Client requires a P/T Front of House Representative to join their team on a rolling contract basis.

Responsibilities;

• Presenting a professional front-of-house corporate image to callers, visitors, and employees.
• Answer incoming telephone calls, greet visitors, and provide customer support.
• Assist Facilities where appropriate, to include managing mail and ordering stationery.
• First point of contact for employees reporting building/landlord issues to the DTZ Helpdesk and maintaining records of such reports.
• Arranging travel: taxis, couriers, and supporting Facilities where necessary with hotel bookings and flight bookings.
• Ad hoc administration duties for the Facilities Manager and HR Manager, assisting with ad hoc projects.
• Taking hospitality bookings for internal and external meetings and informing I.T. when AV equipment is required.
• Monitoring Facilities and reception mailboxes
• First point of contact for employees requesting service from our off-site records management service provider.

Daily duties will include, but are not limited to:

• Answer incoming calls in a professional, courteous, and helpful manner, redirecting them to the appropriate telephone numbers. Vetting calls so that the no-name policy does not result in a caller being unnecessarily turned away. Announce calls when transferring calls.
• Check messages from nighttime voice- mailbox.
• Greet visitors in a professional, courteous, and helpful manner. Ensure all guests and visitors sign in and receive guest badges.
• Notify employees of guest and visitor arrivals.
• Handle incoming deliveries to the front desk and distribute/ arrange courier shipments, same-day or overnight.
• Sort the post in the morning and collate it throughout the day in readiness for collection.
• Assist the Facilities Manager in sourcing and ordering stationery, sundry office supplies, including water and catering.
• Book taxis for internal and external customers.
• Ordering the collection and delivery of records from our off-site archive management service supplier and managing the process generally.
• Assisting Facilities Manager with informing building maintenance of requests (e.g., air conditioning). Monitor and log requests through Facilities.
• Monitor and control of car parking in conjunction with Security.
• Liaise with cleaning/security teams and report issues to the Facilities Manager.
• Support Facilities and HR departments with general administration duties and ad hoc projects as required. Perform clerical functions as required: word processing, mail, filing, organizing, and photocopying.
• Handle routine correspondence in the office.

7. Relationships

• Reporting to the Facilities Manager
• With all employees
• With all external visitors

8. Desirable Qualifications and Experience

• Previous Front of House experience
• Good PC Skills
• Good communication and customer service skills

Hours 8.00 a.m. to 1.00 p.m. Monday to Friday

Opportunity to cover 8.30 a.m. to 5.30 p.m. Monday to Thursday and 4.30 p.m. on Friday when the Full-time Front of House Representative is out of the business.

Interested? Please Apply.