Customer Service Coordinator
£25,000 P/A + up to £4800 P/A uplift on call out rota
Gravesend 
Monday to Friday | 10am to 6pm 
37.5 hours per week (plus 1 in 4 on call weekends - Sat & Sun - 6am to 6pm)

Have you got experience working in a fast-paced environment?

Are you familiar with scheduling engineers?

Attega Group is working on behalf of our client as their in-house recruitment provider.
We are currently recruiting for a Customer Service Coordinator to join their team.

The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with engineers as part of the Rapid Response team.

In return, our client is offering a salary of up to £25,000 P/A, depending on experience + company benefits. 

This role is full-time and permanent. The hours of work will be 10am to 6pm with on call work 1 in 4 weekends (6am to 6pm Sat & Sun with Monday as a paid day off). 

Your responsibilities will include:

• Answering the telephone calls from our drainage engineers, customers, and colleagues
• Loading new job requests onto our internal job management system and client portals
• Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
• Provide assistance to drainage engineers when they are on site
• Advising clients on best course of action for issues
• Dealing with customer queries
• Closing jobs on the system once they've been successfully completed

The ideal candidate:

• Must have previous experience working in a fast-paced helpdesk environment
• Needs a confident telephone manner
• Will also ideally have some experience with scheduling engineers

For more information on our Customer Service Coordinator role, please contact Abby in the Attega Group offices today!