Service Manager – Fire & Security Systems

Essex / North East London (Head Office + Site Visits)

£45,000 – £55,000 + Commission + Company Vehicle

Are you an experienced Service Manager within Fire & Security looking for a role where you can take real ownership, lead a team, and be part of a growing, ambitious business?

We’re working with an established and forward-thinking systems provider delivering Fire, Security and specialist systems solutions across London and the South East. Due to continued growth, they are now looking to appoint a Service Manager to lead their service and works division.

The Role

A hands-on leadership role, responsible for managing the day-to-day running of the Service Department and ensuring all service, maintenance and small works are delivered efficiently, on time, and to a high standard.

You’ll be leading from the front — managing engineers, coordinating workloads, liaising with clients, and identifying opportunities for additional works across existing contracts.

Key Responsibilities

• Managing the Service Department and overseeing daily operations
• Planning and scheduling engineers and subcontractors
• Ensuring all service, maintenance and small works are delivered on time and within budget
• Supporting and developing engineers, including trainees and apprentices
• Acting as a key point of contact for clients
• Identifying and securing additional small works opportunities
• Overseeing quotations, pricing and delivery of works
• Ensuring accurate reporting, documentation and invoicing

What We’re Looking For

• Proven experience within Fire & Security systems (Fire, CCTV, Access Control etc.)
• Previous experience in a Service Manager / Supervisor / Senior Engineer role
• Strong understanding of service, maintenance and small works delivery
• Experience managing multiple projects and leading teams
• Commercial awareness with the ability to identify additional works opportunities
• Strong communication skills with both clients and internal teams
• Relevant industry qualifications (FIA, NSI, LPCB, C&G or similar) desirable

What’s On Offer

• £45,000 – £55,000 DOE + commission scheme
• Company vehicle, laptop and mobile
• Pension scheme
• 28 days holiday (including bank holidays)
• Additional holiday for each year of service
• Birthday off after probation
• Excellent progression opportunities within a growing business

Why Apply?

This is a great opportunity to join a well-established business that continues to grow, where you’ll have genuine input into how the service department operates and develops.

If you’re looking for a role where you can make an impact, take ownership and be part of a supportive and forward-thinking team — we’d love to hear from you.

Successful candidates will be contacted 5-7 days of application. If you do not hear from us please assume you are unsuccessful on this occasion. Newman Personnel thank you for your interest in this role and you will agreeing to have your cv submitted to our client if your application is successful at this stage.