A great opportunity has arisen for a Quality & Warranty Manager to join a leading power supply company.

Key Responsibilities:

• Develop, implement, and maintain QMS (e.g. CAQ, APQP, PDM)
• Ensure compliance with ISO9001 and industry standards
• Lead internal/external audits, inspections, and corrective actions
• Analyse quality data to identify trends, root causes, and improvements
• Work cross-functionally with production, engineering, and suppliers
• Act as main customer contact for technical queries and warranty claims
• Manage full lifecycle of complaints from intake to closure
• Assess warranty claims in line with policy
• Coordinate investigations and draft technical responses
• Ensure corrective actions are implemented and effective
• Maintain accurate reporting (cost of quality, complaint metrics, etc.)
• Attend customer/site meetings as required
• Drive CI initiatives across quality and aftersales
• Use customer feedback and performance data to improve processes
• Lead cross-functional projects to reduce defects, returns, and inefficiencies

Beneficial Skills / Qualifications:

• Proven leadership experience
• Background in Quality / Aftersales / Customer Support within manufacturing
• Experience working with transformers / switchgear / power supply  
• Strong knowledge of QMS tools (CAQ, APQP, PDM)
• Six Sigma / Lean / TQM certification
• Expert knowledge of ISO standards and compliance
• Strong communication and stakeholder management skills
• Analytical, organised, and hands-on problem-solver
• ERP/MRP experience (MS Dynamics desirable)
• Full UK driving licence

Additional Details:

• Competitive salary (DOE)
• 37.5 hours per week
• 33 days holiday (incl. bank holidays)
• Profit share scheme
• Private healthcare + cash plan
• Pension, life insurance (3x salary)
• EV/bike salary sacrifice scheme
• On-site parking