Our client a leading UK-based, family-run company known for our customer-first approach and commitment to quality. Recently recognised as a Great Place to Work, are looking for a Customer Resolution Specialist to join their Norwich-based team.

This full-time role (Monday–Friday, 37.5 hours/week) involves handling customer queries, managing accounts, reviewing service charges, supporting audits, and processing CCTV requests. Full training is provided  value attitude and problem-solving skills over industry experience.

Key Responsibilities

• Set up and manage customer accounts and permits.
• Respond to queries with empathy and professionalism.
• Support audits, data accuracy, and site integrity.
• Process service charges and appeals fairly.
• Handle CCTV requests in line with GDPR.
• Maintain accurate records and collaborate across teams.

Skills & Requirements

• Strong communication and problem-solving skills.
• Comfortable with Microsoft 365 and handling sensitive data.
• Team player with a calm, customer-focused approach.
• Full UK driving licence (occasional site visits).

What You Will Receive

• Competitive salary of £25,000–£27,000 per annum, based on experience (discussed at interview stage).
• 33 days of annual holiday leave per year (inclusive of public bank holidays).
• Additional day off for your birthday each year.
• Top Tier Package with Perkbox, our Reward and Recognition Platform.
• Life assurance cover scheme with Canada Life (£25,000 payable benefit).
• Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life.
• Group Pension scheme.
• Continuous development environment.
• Great Places to Work Certified (2025).
• Living Wage Foundation Member.

Interested?

Please call Michelle Topley on or email your CV to . Alternatively apply online.