Description and requirements

Skanska's PFI MoD contract at MoD Main Building currently seek a Helpdesk Administrator to join a team who proactively manage reactive and planned tasks through the CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, reports and proposals. Generate work orders and reports, data inputting of completed work orders, time sheets and service reports.

You Will :

• provide day to day management of the helpdesk through the CAFM system to ensure we meet our contractual obligations.
• monitor the Help desk and proactively manage reactive and planned tasks through the CAFM system.
• update reactive and PPM task Orders in the CAFM system and ensure work record sheets and certificates are uploaded with contractual requirements.
• proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate)to ensure accurate, relevant and timely communication is maintained at all times.
• assist with the generation of detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
• monitor outstanding job sheets and produce backlog reports to ensure the CAFM system is up todate at all times.
• provide exemplar customer service to all internal and external stakeholders.
• provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions H&S, Maintenance, Projects, Finance, Quality and Compliance.
• anything else deemed reasonably commensurate with grade, as expected by Site Management

Experience and Skills Required :

• Evidence of working in a role requiring high volume data input.
• Evidence of contributing to success of a team.
• Evidence of flexible approach to work tasks
• Evidence of working in a high pressure customer service role.

What we offer:

• 24/7 digital GP service for you and your family
• Financial wellbeing and employee assistance
• Professional development
• Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)

Inclusion and Diversity

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.

Flexible working

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you'd like to explore.

Reasonable adjustments

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at or call - Option 5 & 1.

Closing date

We encourage you to apply as early as possible, as the closing date may be subject to change.

If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.