Healthcare Customer Service Executive

Monday to Friday - 09:00am – 17:30pm

Temporary

Stroud

Salary is dependent on experience

We are currently recruiting for an Healthcare Customer Service Executive to join our client based in their Stroud branch.

Key Responsibilities

In-store support

• Welcome and assist patients attending the branch, providing a professional and reassuring experience
• Ensuring records are accurate and up to date
• Handle walk-in enquiries and provide guidance on services and accessories where appropriate
• Maintain a clean, organised, and professional branch environment at all times

Administration and coordination

• Manage appointments, diaries and patient records using internal systems
• Ensure CRM systems are kept accurate and up to date
• Support general administrative tasks to keep the service running smoothly

Telephone and outbound activity

• Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
• Encourage bookings and attendance where appropriate, in a natural and helpful way
• Handle inbound calls and email enquiries in a timely and professional manner

Customer care

• Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
• Carry out follow-up calls where required to support patient experience

Core Skills

• Strong communication skills with a friendly and professional approach
• Able to work independently and stay motivated during quieter periods
• Well organised with good attention to detail
• Confident using systems, with the ability to learn new CRM tools
• A patient-focused mindset with strong empathy and emotional awareness
• Comfortable encouraging customers to take the next step where appropriate

Experience

• Previous experience in a customer-facing or administrative role
• Comfortable speaking with customers over the phone
• Experience in healthcare or a clinical environment is essential
• Experience working in a lone or self-managed role is required

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.