As a Customer Support Representative, you will provide exceptional service to customers, addressing their queries and resolving issues efficiently. This permanent role within the energy and natural resources industry requires someone with a customer-focused mindset and excellent communication skills.

Client Details

This opportunity is with a medium-sized company operating in the energy and natural resources sector. The organisation is known for its commitment to innovation and delivering high-quality services to its clients.

Description

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs.
• Provide product and service information to customers.
• Process orders, forms, and applications as required.
• Follow company procedures and guidelines for customer service.
• Identify and escalate issues to the relevant teams when necessary.

Profile

A successful Customer Support Representative should have:

• A strong ability to communicate effectively with customers.
• Experience in a customer service or similar role.
• Attention to detail and excellent problem-solving skills.
• Proficiency in using customer service software and tools.
• Ability to work collaboratively with team members.
• A proactive and professional approach to customer interactions.

Job Offer

• Competitive salary ranging from £28,000 to £30,000.
• Generous holiday entitlement to ensure a healthy work-life balance.
• Onsite parking for added convenience.
• Modern office facilities designed for a comfortable work environment.
• Close proximity to transport links for easy commuting.

If you are passionate about delivering excellent customer service and want to grow your career in the energy and natural resources industry, we encourage you to apply today!

Customer Support Representative