Facilities Support Administrator

Location: Maidstone

Salary up to £30,000 per annum

Office Based / Fulltime / Permanent

40 hours per week, Monday – Friday

Apleona delivers facilities services across a wide range of sites and communities, and this is a great opportunity to join at a time of positive change and growth.

Our Kent Facilities Management branch supports two major NHS Trusts in the Kent region. The branch is responsible for administering all activities related to delivering facilities management services across multiple buildings. Our purpose is to ensure these buildings are safe, compliant, and fully operational for their users. Some of our core repair and maintenance functions include – Gas, Electrical, Lifts, Water and General plumbing and building works.

About the role:

We are seeking a proactive and organised Facilities Support Administrator to join our team in Maidstone. In this role, you will provide vital administration and helpdesk support across the FM contract, ensuring smooth day-to-day operations. Your responsibilities will include creating quotations, ordering materials, and scheduling engineer workloads, as well as managing client communications and responding promptly to requests and issues. You will coordinate with subcontractors, suppliers, and internal teams to deliver a seamless service, while efficiently scheduling engineers’ diaries to meet Service Level Agreements and plan routes with both economy and effectiveness in mind. Tasks will cover PPMs, repairs, and remedial works. In addition, you will support management with a range of administrative duties, including MCM system management, job closures and final document submissions, operative diary management, and general office administration. This is a fantastic opportunity to play a key role in a fast-paced, dynamic environment.

Role criteria:

• Strong administrative experience, with the ability to manage systems, documentation, and office tasks accurately.
• Confidence working in a fast-paced environment, handling scheduling, coordination, and client requests efficiently.
• Teamwork and self-motivation, working well with colleagues, engineers, and suppliers while managing responsibilities independently.
• Excellent communication skills, with the confidence to liaise professionally at all levels.
• Customer service experience, ensuring a responsive and professional approach to client and helpdesk support.

This role sits within Morrison Facilities Services, part of Apleona UK, and offers an excellent opportunity to join the business at an exciting time of transformation, growth, and investment.