The Business Development Manager will play a key role in driving growth by developing both business-to-business (B2B) and business-to-individual (B2C) relationships.

The role focuses on expanding commercial partnerships, increasing service uptake, and promoting replacement vehicle solutions to individual non-fault accident customers, ensuring sustainable growth across all channels.

Key Responsibilities

Business-to-Business (B2B) Development

• Identify and secure new commercial partnerships with:
• Accident management companies
• Solicitors and legal practices handling non-fault motor claims
• Vehicle recovery, repair, and automotive service providers
• Develop and maintain long-term relationships with existing business partners
• Promote additional services and increase utilisation of replacement vehicle solutions
• Negotiate commercial terms and service agreements in line with company policy
• Prepare and deliver professional sales presentations and proposals

Business-to-Individual (B2C) Development

• Promote replacement vehicle and associated services directly to non-fault accident claimants
• Explain service features, short-term credit arrangements (up to 89 days), and contractual terms in a clear and transparent manner
• Build trust and confidence with individual customers to maximise service adoption
• Support customer conversion from initial enquiry through to service agreement

General Responsibilities

• Monitor market trends and competitor activity within the credit hire and accident management sector
• Maintain accurate sales records, pipelines, and performance reports
• Work closely with operations and customer service teams to ensure smooth onboarding and service delivery
• Ensure all commercial activity aligns with contractual terms, company policies, and ethical selling standards

Skills and Experience

Essential

• Proven experience in business development, sales, or account management
• Ability to operate effectively in both B2B and B2C sales environments
• Strong negotiation, persuasion, and interpersonal skills
• Excellent verbal and written communication skills
• Ability to manage multiple leads, clients, and commercial relationships

Desirable

• Experience within:
• Credit hire
• Accident management
• Motor claims or automotive services
• Understanding of non-fault accident replacement vehicle processes
• Degree or qualification in business, marketing, management, or a related discipline

Personal Attributes

• Commercially focused and target-driven
• Professional, confident, and customer-oriented
• Highly organised and self-motivated
• Strong attention to detail and ethical approach to sales