Hours: Full-Time, 35 hours per week Monday - Friday.
Location: Glasgow
 
Successful applicants will be required to attend one of our offices once a week.

Our Opportunity:

Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team. 
This role offers a stimulating and supportive environment where the selected individual will be joining a dedicated team, providing a first-class proactive claims handling service to major clients.

What will your day look like:

• Liaison: Communicate with insurers, policyholders, and brokers. 
• Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary. 
• Evidence Gathering: Obtain all relevant evidence and documentation. 
• Resolution: Determine appropriate actions to resolve each case. 
• Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed. 
• Negotiation: Negotiate settlements within agreed authority limits. 
• Professional Correspondence: Maintain proactive communication with all parties involved. 
• Adherence to Procedures: Handle cases according to documented procedures and client requirements. 
• Reserve Management: Regularly review and maintain proper reserves. 
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Knowledge and Abilities:

Essential: 

• Proficiency in managing Claims from cradle to grave.
• Experience with the investigation of Liability.
• Knowledge of how to value injury claims.  
• Understanding of Civil Procedure Rules and the Claims Portal. 
• Commitment to delivering outstanding customer service. 
• Collaborative team player. 
• Management of personal caseload. 
• Demonstrated adaptability and versatility. 

Desirable: 

• Experience in managing Property Damage claims. 
• Familiarity with reserving strategies. 
• Exceptional communication abilities across various levels. 

This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

#INDUKI

Benefits:

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

#INDUKI