Customer Care Specialist (12 month FTC)

Salary - £32,000

Location - Dorking

Monday – Friday

We are currently partnering with a global manufacturer to recruit an experienced Customer Care Specialist for a 12-month fixed-term contract based in Dorking.

This is an excellent opportunity to join a highly regarded organisation at the forefront of robotic compound management and biological sample storage solutions. You’ll play a key role in delivering exceptional customer service within a fast-paced, collaborative environment.

The Role

As a Customer Care Specialist, you will act as a central point of contact for customers, managing orders and resolving queries while working closely with internal teams to ensure smooth order fulfilment.

Key responsibilities include:

• Processing and managing customer orders across consumables, hardware, and project-based requirements
• Handling customer queries via phone and email, including order status, pricing, stock availability, and returns
• Monitoring open and held orders, proactively resolving issues and ensuring timely delivery
• Investigating and supporting resolution of production, shipping, and invoicing queries
• Managing customer accounts with staged releases, blanket POs, and held orders
• Ensuring all processes comply with internal procedures and regulatory standards
• Building strong relationships across departments to support the full order lifecycle (Inquiry to Order and Order to Remittance)
• Following up on order discrepancies and escalating where necessary

About You

We’re looking for a proactive and detail-oriented individual who thrives in a busy environment and is passionate about delivering a high standard of customer service.

You will have:

• Previous experience in a customer service role within manufacturing, life sciences, or a similarly complex environment
• Strong communication skills with a professional and customer-focused approach
• Experience working with ERP systems (Oracle preferred) and ideally Salesforce
• Excellent organisational skills and the ability to manage multiple priorities
• A collaborative mindset with strong problem-solving abilities
• Confidence working independently in a high-volume setting

Please note: Due to the high volume of applications, if you haven’t been contacted within 10 days, unfortunately you have not been shortlisted on this occasion.

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