A key second-line End User Support role focused on delivering an excellent digital employee experience. You will support and improve modern workplace technologies, resolve complex technical issues, and drive continuous service improvement, enabling colleagues to work productively, securely and collaboratively across the organisation.

Client Details

The hiring organisation is a small-sized entity operating within the Not for Profit industry. They are committed to supporting innovative projects and delivering impactful solutions through their technology department.

Description

• Provide advanced second- and third-line support for digital workplace technologies
• Investigate recurring incidents, identify root causes, and implement long-term fixes
• Ensure high service availability, reliability, and SLA performance
• Support and deliver workplace technology projects and M365 adoption initiatives
• Manage operating system upgrades with minimal user disruption
• Implement and support IAM, MFA, MAM and BYOD policies
• Configure and manage endpoint security, compliance and monitoring
• Maintain device backup, recovery and data protection solutions
• Manage end-user devices, assets, and workplace AV technology
• Deliver enhanced VIP and executive-level IT support
• Collaborate with stakeholders to evolve end-user services and improve DEX

Profile

A successful End User Support Engineer should have:

• Strong customer-focused IT support and troubleshooting experience
• Advanced knowledge of Microsoft Intune, M365 and hybrid work environments
• Experience supporting IAM, MFA, MAM and BYOD solutions
• Familiarity with endpoint management and device compliance
• Experience using ITSM tools such as FreshDesk or ServiceNow
• Understanding of SaaS applications and enterprise systems
• Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO)
• Ability to analyse service data to drive continuous improvement
• Strong communication, stakeholder engagement and documentation skills
• Self-motivated, organised and able to manage multiple priorities

Job Offer

• Competitive daily rate between £250 and £400, paid in GBP.
• Opportunity to work with a small-sized organisation in the Not for Profit industry
• Exposure to innovative projects within the technology department.
• Temporary position offering flexibility and valuable experience in a key role.

If you are a motivated End User Support Engineer based in London and are ready to make an impact in the Not for profit sector, apply today!