A role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused on handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation.

This Customer Relations Executive role involves:

• Acting as the main point of contact for customers following installation
• Managing customer queries, concerns and complaints from start to resolution
• Handling a high volume of cases simultaneously, prioritising effectively
• Coordinating service visits and follow up appointments
• Liaising with internal departments to resolve technical or service issues
• Updating CRM systems with accurate case notes and outcomes
• Responding to customer feedback and written correspondence professionally
• Meeting service levels and KPI targets within the customer relations function

Skills & experience required:

• Previous customer relations or complaints handling experience
• Strong written and verbal communication skills
• Confident managing sensitive or complex customer situations
• Ability to multitask and manage 20+ active cases effectively
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced office based environment

Salary, hours and company benefits:

• £27,000 – £32,000 basic salary plus monthly bonus scheme
• Monday to Friday between 9am – 8pm (37.5 hours per week), one Saturday per month on a rota basis between 9am – 6pm, paid overtime or time in lieu
• Hybrid working after probation period
• 31 days holiday inclusive of Bank Holidays allowance
• Pension scheme
• Cycle to work scheme
• Free onsite parking
• Health focused benefits
• Career progression opportunities and salary reviews

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.