IT Support Engineer

We’re seeking a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment. This position plays an important role in keeping day-to-day operations running smoothly by providing reliable technical assistance and helping maintain internal systems.

You’ll be part of a collaborative IT function, acting as a go-to contact for colleagues while also contributing to wider infrastructure and improvement initiatives.

What you’ll be doing

User & Technical Support

• Act as a primary contact for IT queries, delivering support via phone, email, remote tools, and face-to-face
• Assist employees across different sites, ensuring consistent and effective service
• Manage incoming requests from start to finish, keeping users informed throughout
• Record and monitor issues using the internal ticketing platform
• Provide a positive support experience aligned with best practice service standards
• Escalate more complex issues when required

Device & Application Management

• Prepare, deploy, and maintain end-user devices including PCs, Macs, and laptops
• Diagnose and resolve faults across hardware and software
• Configure and support mobile technology within the business
• Keep track of IT assets and ensure equipment is properly organised
• Support the reuse, recycling, or reallocation of devices

End User Guidance

• Help colleagues get the most out of systems and applications through advice and informal training
• Use remote tools to walk users through fixes and best practices

Infrastructure & Systems

• Assist with the upkeep of core systems and internal platforms
• Work within Microsoft-based environments, supporting services such as Active Directory and Group Policy
• Help ensure key systems remain stable and available
• Get involved in wider initiatives like system upgrades, office changes, or integrations
• Keep documentation up to date and accurate

What we’re looking for

• Around 2+ years’ experience in IT support or service desk environments
• Strong familiarity with Microsoft technologies (Windows OS, Microsoft 365, server environments)
• Solid understanding of end-user hardware and troubleshooting techniques
• Basic grasp of networking fundamentals
• Exposure to service desk tools is beneficial
• Industry certifications are a plus but not essential