A close-knit credit control team are recruiting an additional credit controller to join the team. Full training will be given to the successful applicant as well as continued professional development.

The primary responsibility of the successful candidate is to:

• Contact business customers for outstanding charges and the collection of late payments.
• Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.
• Arrange collection of assets via third parties where appropriate.
• Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
• Monitor customer payment performance.
• Deal with customer service enquiries via telephone, email and post
• Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements

Skills required to be successful in the position:

• Demonstrable strong telephone cash collection experience
• Excellent attention to detail, organised and ability to effectively prioritise workload
• Good negotiation and general communication skills
• Experience in using MS Office systems (Outlook, Word, Excel)

This is based centrally in Bristol.

For more information about this position please apply.