The Role

On behalf of our client, we are seeking a Claims Administrator / Receptionist to join a busy team. This role combines front-of-house reception duties with end-to-end claims processing and general office administration.

Reporting to the Claims Team Lead, you will support clients, insurers, and internal teams while helping to maintain a professional and efficient office environment.

Responsibilities will include

• Answer and direct incoming telephone calls professionally.
• Take accurate messages and ensure they are passed on correctly.
• Act as the first point of contact for visitors and callers.
• Process and manage claims accurately from start to finish.
• Enter and update claims on internal systems and spreadsheets.
• Produce and prepare claim documentation and payment packs.
• Scan, file, and email claim-related documents.
• Liaise with insurers, engineers, and clients.
• Produce invoices, including storage, recovery, repair, and VAT where applicable.
• Monitor and chase outstanding payments.
• Assist with cheque processing, allocation, and filing.
• Maintain stationery and office supplies.

The Person

The ideal candidate is highly organised, detail-oriented, and has excellent communication and telephone skills. You will be proactive, reliable, and comfortable working in a busy office environment.

• Strong attention to detail and accuracy.
• Excellent communication and telephone manner.
• Highly organised with good time management.
• Proficient in Microsoft Office and basic office systems.

The Salary

£25 - £28,000 per annum (depending on experience).

The Hours

Full-time, 37.5 hours per week, Monday to Friday, 8:30am – 5pm with a one-hour lunch break.

The Location

Hambrook, Bristol – office based. Access to your own transport is advantageous due to limited public transport links.

The Benefits

• Company pension.
• On-site parking
• 22 days’ holiday plus bank holidays